Privacy Policy

1. Information we collect

When you contact us or buy a guide, we may collect your name and email address. When you make a purchase, our payment provider collects and processes your payment details directly — we never see or store your full card number.

2. Why we collect it

• To deliver the guide you purchased and send order confirmations
• To respond to questions sent through the contact page or by email
• To process refunds when requested under our refund policy

3. Payment processing

Payments are handled by a third-party payment provider (such as Stripe, PayPal, or Airwallex, depending on the product). That provider processes your payment information under its own privacy policy and terms, which we encourage you to review before checkout.

4. Cookies and analytics

This site may use basic, privacy-respecting analytics to understand which pages are visited, without building an advertising profile of individual visitors. We don't sell visitor data to third parties.

5. How long we keep information

We keep order-related information for as long as needed to handle refund requests, resolve disputes, and meet our legal and accounting obligations, and delete it when it's no longer needed for those purposes.

6. Your rights

You can ask us what information we hold about you, request that we correct it, or request that we delete it, subject to what we're legally required to keep (such as records needed for tax purposes). Contact us to make any of these requests.

7. Contact

Questions about this policy can be sent to hello@syrenthix.com or through our contact page.